Privacy Policy

This privacy information applies to the processing of personal data carried out by Harewood Holidays when you visit our website or mobile applications, use our services, or otherwise interact with us.

It is important that we use your data only in accordance with applicable data protection legislation (GDPR Act 2018), in line with your expectations and in a transparent manner.

This page sets out information about what data is collected, why it is collected, how it is used and your options and rights regarding the collection and use of your data.

Who We Are

Name: Harewood Holidays

Registered Office Address: Harewood Estate Office, Harewood Yard, Harewood, Leeds, LS17 9LF

Registered Company: Harewood Estate

What Information Do We Collect About You?

The personal data that we collect about you is information that you may volunteer through contact forms on our website.

Personal information we collect may include your:

- name
- email address
- role
- website
- social media handles

We will also collect and hold information about any contact you have with Harewood Holidays as a visitor or customer, which may include details of:

- details of correspondence sent to you, or received from you
- any other information provided by yourself at the request of Harewood Holidays

Usage data may be collected when you visit our website, applications or other digital platforms, including IP addresses, browser data, traffic data and user patterns. Read more about how we collect this data in the section below on cookies.

When we ask you to provide your personal information we will let you know why we are asking, and how we will use your data, by referring you to this privacy policy.

How Will We Use Your Information?

We may process usage data about your use of our website and services. Usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths as well as information about the timing, frequency and pattern of your service use. The usage data source is our analytics tracking system (Google Analytics). Usage data may be processed for the purposes of analysing the use of our website and services. The legal basis for this processing is our legitimate interests, particularly monitoring and enhancing our website and services.

We may process profile data including your information included in your personal profile on our website. Profile data may include your name, email address, role, website and social media handles. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the administration of our website and business.

We may process service data including your personal data that are provided during the course of the use of our services. The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the proper security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent.

We may process enquiry data including information contained in any enquiry you submit to us regarding goods and/or services. The enquiry data may be processed for the purposes of marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

We may also process any of your personal data outlined in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, particularly the sufficient protection of our business against risks.

How We Update and Manage Your Information?

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.

Where we appoint an external party to undertake a screening of information, any such arrangements will be subject to a formal agreement between Harewood Holidays and that organisation, to protect the security of your data.

We may segment the information we hold about you in our database along with other data such as how frequently you engage with us as indicators of future engagement. This analysis helps us to understand our existing database to ensure that we are efficient in our operations and that relevant communications are sent to you.

Who Might We Share Your Information With and How Will We Keep Your Data Secure?

We may disclose your personal data to any member of our group of companies (this means our partners, subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy..

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in administrative or out-of-court procedure.

In addition to the specific disclosures of personal data set out in this section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

Your data will never be sold or passed to any third party for any other purpose.

We have implemented security procedures, rules and technical measures to protect the personal data that we have under our control from unauthorised access, improper use or disclosure and unauthorised modification.

All our employees, who have access to, and are associated with the processing of personal data, are legally obliged to respect the confidentiality of our visitors’ and subscribers’ personal data.

How Can I Access Information Held About Me, and/or Correct The Information?

You can ask us about any personal data that we hold about you and you can also request to receive a copy of that personal data – this is called a Subject Access Request.

To make a Subject Access Request you will need to provide proof of your identity such as a copy of your passport, birth certificate or driving licence before your request can be processed.

To help us deal with your request, please try to be as clear as possible about the information you are seeking.

Once we have received your Subject Access Request, the agreed fee and proof of identity, you will receive a response from us within 1 month and you will be able to get copies of any information we hold on you. However, exemptions to disclosure may apply in some circumstances.

Subject Access Requests should be sent to:

Harewood Holidays
Harewood Estate Office, Harewood Yard, Harewood, Leeds, LS17 9LF
Email: holidays@harewoodestate.co.uk

At any time you may request that we delete or correct your personal information. If you wish to correct any information on you held by Harewood Holidays, simply contact holidays@harewoodestate.co.uk.

Cookies

Information collected using cookies is used to track visitor use of this website, to improve our service and to compile statistical reports on website activity. Cookies are small text files placed on your computer to collect standard internet log information and visitor behavior information in anonymous form, such as repeat visits, time spent on pages and pages of interest.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.  However, in a few cases some of our website features may consequently not function.

Third Party websites

Where this website contains links to other websites; please note that this Privacy Policy only applies to this website so when you click a link through to other websites you may wish to read their own Privacy Policies.

Changes To Our Privacy Policy

We keep this Privacy Policy under regular review and we will include any updates on this web page.  Any changes will apply from the time that they are posted. This Privacy Policy was last updated on 28th January 2018.

How To Contact Us

If you have any questions about our Privacy Policy or would like a copy of some or all of the information that we hold about you, please either email or write to us:

By email to holidays@harewoodestate.co.uk
Write to us at
Harewood Holidays
Harewood Estate Office, Harewood Yard, Harewood, Leeds, LS17 9LF